Andy Nixon

Author's details

Name: Andy Nixon
Date registered: October 27, 2013

Latest posts

  1. The Supreme Commander of the Service Desk – Ike and Leadership — February 25, 2016
  2. December 11 Awards – Why Should You Go? — October 22, 2015
  3. The Professional’s Toolbelt – Empathy — April 28, 2014
  4. The Professional’s Toolbelt — January 27, 2014

Author's posts listings

Feb 25

The Supreme Commander of the Service Desk – Ike and Leadership

History often teaches us the most important lessons in life. As we discuss management and leadership in our community, I am often reminded of General Dwight Eisenhower and the scene that unfolded for him and his peers during World War Two. Appointed by President Roosevelt, ‘Ike’ was given command of all of the Allied forces in …

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Oct 22

December 11 Awards – Why Should You Go?

Our annual awards ceremony is going to be on December 11 at the Roberts Centre in Wilmington, Ohio, as it has been for the past 2 years. This event is not only a great way to honor and recognize your top performers in your organization, but this year, we are providing meeting content specifically tailored to …

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Apr 28

The Professional’s Toolbelt – Empathy

The Professional’s Toolbelt What are you doing to build yours? Empathy             Empathy is defined as the feeling that you share another person’s experiences and emotions.  As a manager, there are few things that we do that are more important than showing and expressing empathy.  In most situations, especially when things get tough and your …

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Jan 27

The Professional’s Toolbelt

The Professional’s Toolbelt What are you doing to build yours?             Many people write and publish books on Service Desk management, Service Desk performance, metrics, and the like, but sometimes they miss a very important point. Being a manager of any organization, one of your first goals should be to develop the talent inside your organization.  …

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