David Lowe

Author's details

Name: David Lowe
Date registered: June 25, 2015

Latest posts

  1. A Call for Nominations: The HDI Analyst, Desktop Support Technician, and Manager of the Year Awards — October 11, 2016
  2. Keeping the Customer out of the Middle — February 25, 2016
  3. When Interviewing, Trust but Verify — October 22, 2015
  4. Temper Your Temper — September 23, 2015

Most commented posts

  1. Temper Your Temper — 3 comments
  2. Keeping the Customer out of the Middle — 1 comment

Author's posts listings

Oct 11

A Call for Nominations: The HDI Analyst, Desktop Support Technician, and Manager of the Year Awards

  Working in support can be a thankless job (nobody calls the support center to let them know when everything is going well). Every year, HDI provides a fantastic (and FREE) opportunity for you to recognize your employees, peers and managers for the great work they do throughout the year.   Please take a few minutes …

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Feb 25

Keeping the Customer out of the Middle

I have cut the cord. I am now the proud owner of streaming media players instead of cable boxes. This has both improved my experience and led to some interesting challenges. My cable company is responsible for the data connection, my streaming content provider is responsible for the content I watch and the media player …

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Oct 22

When Interviewing, Trust but Verify

Trust but verify is a mantra all support managers live by. As a manager, we trust that what someone tells us is the truth, but it is not always the whole truth…it can be a matter of perspective. With the high cost (both financial and emotional) of hiring the wrong person, verification is an important …

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Sep 23

Temper Your Temper

I learned a long time ago that my father is not a tech savvy person.  When he bought his first computer, a laptop from a big box store, he was so excited to be able to surf the web in his living room.  After a few quick lessons from the salesperson he was off to …

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