Mike Little

Author's details

Name: Mike Little
Date registered: July 20, 2013

Latest posts

  1. Service? Support? Help?… these are good enough anymore. — March 25, 2016
  2. Call for Analyst and Desktop Support Technician of the Year Judges — October 23, 2015
  3. How do you talk? — October 23, 2015
  4. Message From the President — September 23, 2015
  5. End of the Week — July 10, 2015

Most commented posts

  1. Seek to Understand — 2 comments
  2. Service? Support? Help?… these are good enough anymore. — 1 comment

Author's posts listings

Mar 25

Service? Support? Help?… these are good enough anymore.

A few years ago I was looking for the right word to describe the IT Help Desk. I attended a meeting to talk about it and so many words were thrown around, “support” and “help” or ”service” and many more.  While these are great words, they just didn’t seem right to me. I left the meeting not satisfied …

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Oct 23

Call for Analyst and Desktop Support Technician of the Year Judges

Are you Judgmental? Do you know what it takes to be a great Analyst or Technician? Then we need your help! We are looking for a few HDI Members to be judges for the annual Desktop Support Technician and Analyst of the year competition. Qualifications: Member the Mid Ohio Chapter of HDI Your Company isn’t …

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Oct 23

How do you talk?

I was listen to a podcast this week, and the hosts made mention of Mr. Randall Munroe and his illustration of the Saturn V rocket using only the 1,000 most common words (link here). So I went to the all-powerful internet and looked it up. It is pretty awesome, even I can understand what each part does and why …

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Sep 23

Message From the President

My first job after collage was working at a Law firm in down town Columbus. It was a great first job. I worked as a Help Desk Analyst helping the lawyers navigate thru the technical issues. I learned how to think on my feet, think outside of the box, and think about what it meant …

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Jul 10

End of the Week

I feel tired! This week and month has been a busy month. I have been given new work and assignments that are great and wonderful and I feel proud to have earned them, but I am tired. I know many of you feel the same this week. But, guess what… next week is the Mid-Ohio HDI meeting in …

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Mar 20

Fun is what you’re having!

As we rounded the river bend and saw the white water ahead, Scott and I quickly made sure our life jackets and gear were on tight and tied down. With some good communication and quick paddling we made it through the rapids without incident. The next canoe through the white water was paddled by my friend Clint and his …

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Feb 20

Seek to Understand

Each day our users contact us with issues they need us to resolve. Before we can help them we need them to describe to us their needs over the phone which can be very challenging. Sometimes we can remote into their computers and that give us an additional tool that will help us understand. It can be a …

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Jan 16

Eat the Cornbread

My dad wants to be a pioneer, I don’t know why, but he does. And that means me and my family are sometimes dragged into his adventures as he pioneers it up. The most recent adventure was he invited us to glean the fields with him. Now for those of you that don’t know what gleaning the …

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Nov 21


I once was at a conference where the moderator asked “What is the definition of a good leader?” The other attendees started to rattle off all sorts of answers that all boiled down to “A good leader is someone that guides, influences, and leads people to a good outcome.” The moderator accepted this answer and started to move …

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Oct 23

Message from the President

My first time volunteering with HDI was as a judge for the Mid Ohio Analyst of the year. I remember reading about the nominees and then listening to the recorded interviews with each nominees. I remember attending the event in Dayton, not knowing who the winner was and how excited I was when I heard. …

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