Category Archive: Article

Feb 25

The Supreme Commander of the Service Desk – Ike and Leadership

History often teaches us the most important lessons in life. As we discuss management and leadership in our community, I am often reminded of General Dwight Eisenhower and the scene that unfolded for him and his peers during World War Two. Appointed by President Roosevelt, ‘Ike’ was given command of all of the Allied forces in …

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Feb 25

Keeping the Customer out of the Middle

I have cut the cord. I am now the proud owner of streaming media players instead of cable boxes. This has both improved my experience and led to some interesting challenges. My cable company is responsible for the data connection, my streaming content provider is responsible for the content I watch and the media player …

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Oct 23

Call for Analyst and Desktop Support Technician of the Year Judges

Are you Judgmental? Do you know what it takes to be a great Analyst or Technician? Then we need your help! We are looking for a few HDI Members to be judges for the annual Desktop Support Technician and Analyst of the year competition. Qualifications: Member the Mid Ohio Chapter of HDI Your Company isn’t …

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Oct 22

Why take the time to submit a nomination?

A nomination for HDI Analyst or Desktop Support Technician of the Year is more than just an opportunity to compete for the national award.  The nomination is not about the prizes or the outstanding lunch that the nominees receive at the annual award dinner. The nomination is an opportunity to show someone in the organization …

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Oct 22

When Interviewing, Trust but Verify

Trust but verify is a mantra all support managers live by. As a manager, we trust that what someone tells us is the truth, but it is not always the whole truth…it can be a matter of perspective. With the high cost (both financial and emotional) of hiring the wrong person, verification is an important …

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Oct 22

December 11 Awards – Why Should You Go?

Our annual awards ceremony is going to be on December 11 at the Roberts Centre in Wilmington, Ohio, as it has been for the past 2 years. This event is not only a great way to honor and recognize your top performers in your organization, but this year, we are providing meeting content specifically tailored to …

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Oct 18

December Keynote Speaker Announced

The Mid-Ohio Chapter of HDI is excited to announce the keynote speaker for the December 11, 2015 Analyst and Desktop Support Technician of the Year Celebration: Harvey Alston Biography Considered one of the most dynamic, “high octane” speakers in America. Harvey Alston has been a full-time speaker since 1989. He has spoken to millions of …

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Sep 23

Temper Your Temper

I learned a long time ago that my father is not a tech savvy person.  When he bought his first computer, a laptop from a big box store, he was so excited to be able to surf the web in his living room.  After a few quick lessons from the salesperson he was off to …

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Apr 13

An HDI Award Changed My Career and My Life

My HDI story began in 2010 during one of the roughest periods of my life both personally and professionally. I found myself in a position surrounded by a group of amazing analysts and feeling like I did not really measure up. I did not believe that I could do anything that would make me stand …

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Mar 20

Mid-Ohio and the 2015 HDI National Conference

Mid-Ohio Chapter of HDI table during lunch. The chapter has arranged to have a table or two reserved for members of our chapter during the lunches provided at the HDI National conference.  Look for us and take advantage of the opportunity to network with others from our chapter. Midwest Regional Event at HDI 2015 The …

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