Category Archive: Message From The President

Mar 25

Service? Support? Help?… these are good enough anymore.

A few years ago I was looking for the right word to describe the IT Help Desk. I attended a meeting to talk about it and so many words were thrown around, “support” and “help” or ”service” and many more.  While these are great words, they just didn’t seem right to me. I left the meeting not satisfied …

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Oct 23

How do you talk?

I was listen to a podcast this week, and the hosts made mention of Mr. Randall Munroe and his illustration of the Saturn V rocket using only the 1,000 most common words (link here). So I went to the all-powerful internet and looked it up. It is pretty awesome, even I can understand what each part does and why …

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Sep 23

Message From the President

My first job after collage was working at a Law firm in down town Columbus. It was a great first job. I worked as a Help Desk Analyst helping the lawyers navigate thru the technical issues. I learned how to think on my feet, think outside of the box, and think about what it meant …

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Mar 20

Fun is what you’re having!

As we rounded the river bend and saw the white water ahead, Scott and I quickly made sure our life jackets and gear were on tight and tied down. With some good communication and quick paddling we made it through the rapids without incident. The next canoe through the white water was paddled by my friend Clint and his …

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Feb 20

Seek to Understand

Each day our users contact us with issues they need us to resolve. Before we can help them we need them to describe to us their needs over the phone which can be very challenging. Sometimes we can remote into their computers and that give us an additional tool that will help us understand. It can be a …

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Jan 16

Eat the Cornbread

My dad wants to be a pioneer, I don’t know why, but he does. And that means me and my family are sometimes dragged into his adventures as he pioneers it up. The most recent adventure was he invited us to glean the fields with him. Now for those of you that don’t know what gleaning the …

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Nov 21

Leadership

I once was at a conference where the moderator asked “What is the definition of a good leader?” The other attendees started to rattle off all sorts of answers that all boiled down to “A good leader is someone that guides, influences, and leads people to a good outcome.” The moderator accepted this answer and started to move …

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