Tag Archive: Captain Philips

Mar 25

Service? Support? Help?… these are good enough anymore.

A few years ago I was looking for the right word to describe the IT Help Desk. I attended a meeting to talk about it and so many words were thrown around, “support” and “help” or ”service” and many more.  While these are great words, they just didn’t seem right to me. I left the meeting not satisfied …

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