Tag Archive: people

Feb 25

The Supreme Commander of the Service Desk – Ike and Leadership

History often teaches us the most important lessons in life. As we discuss management and leadership in our community, I am often reminded of General Dwight Eisenhower and the scene that unfolded for him and his peers during World War Two. Appointed by President Roosevelt, ‘Ike’ was given command of all of the Allied forces in …

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Oct 23

How do you talk?

I was listen to a podcast this week, and the hosts made mention of Mr. Randall Munroe and his illustration of the Saturn V rocket using only the 1,000 most common words (link here). So I went to the all-powerful internet and looked it up. It is pretty awesome, even I can understand what each part does and why …

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Sep 23

Message From the President

My first job after collage was working at a Law firm in down town Columbus. It was a great first job. I worked as a Help Desk Analyst helping the lawyers navigate thru the technical issues. I learned how to think on my feet, think outside of the box, and think about what it meant …

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Jan 09


Accountability is one of the key performance indicators within many organizations, but what does this mean? Many believe as I did for many years; accountability is taking responsibility for your mistakes and failures that were within your control. This view of accountability brings with it a negative tone, thus the phrase that we have often …

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