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About Us


Mid-Ohio Chapter of HDI (

The mission of the Mid-Ohio chapter of HDI is to bring together individuals in the customer service and support industry and provide them with the opportunity to enhance the stature of services they provide their customers, their employees and their organizations.

This mission is accomplished through regular meetings and an on-line presence where the membership has access to speakers discussing industry trends, best practices, the latest tools in technology, and personal and professional development. In addition, the members are provided an environment where they can draw on the experiences and expertise of other members when dealing with their issues, concerns and needs.

HelpDesk Chapters Inc. (HDC)

This organization is a not for profit company that partners with HDI for the success of HDI, HDI Local Chapters, and the IT Service Management and Technical Support communities. Today, we have chapters in over 50 cities across the U.S. and Canada, and are the premiere technical service and support association in the world. HDC is a a 501(c)(6) corporation.

With regular opportunities for technical support professionals to connect, share and discuss common challenges, and learn from industry innovators, HDC’s network of local chapters is a convenient and dynamic way to collaborate with like-minded professionals.

The HelpDesk Chapters Inc. organization includes and oversees the following individuals:

  • Local Chapters (50+ Chapters in the United States and Canada)
  • Local Chapter Officers (450+ volunteers)
  • Local Chapter Members (4000+ members)
  • HDC Board

HDI | An Informa Company

HDI is the leading events and services organization empowering the technical support and service management industry and its people. We started the IT service and support industry over 30 years ago, and are THE STANDARD for performance improvement at both the organizational and professional levels. We are also wholly committed to the advancement of this community. Whether it be through community membership, best practice resources and content, career networking tools, vendor references, local chapter membership or hosting in person events and meet ups, HDI is the industry’s leading connector and collaborator. That is why thousands of organizations and professionals have leaned on HDI over the years to connect them to the answers that advance their careers, grow their network and improve their overall effectiveness. Learn more about HDI Corporate at  HDI is organized by Informa, a leading business intelligence, academic publishing, knowledge and events group. For more information, visit

Our Strategic Alliance

HDC and HDI have a strategic alliance that manages and defines our relationship.  Local Chapter Members are actually part of the HDC and the strategic alliance that we have with HDI allows us to provide you with a tremendous number of discounts to their conferences and training offerings.  

Our Sponsors

Check out opportunities to sponsor our local chapter.

Join today and take advantage of new member benefits

Member discounts, exclusive content, up-to-the-minute notifications and more.





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