Angie Hodges, Manager, Service Desk IT Client Services for the American Cancer Society is focused on IT Service Desk management and meeting ACS users’ needs. She manages support for 6000 users across the country executed by 20 Service Desk Analysts via phone, live chat, and self- service catalog web tickets. She is responsible to integrated support for users and Service Desk staff when new tools and products are introduced. Large scale projects that the Service Desk has provided support planning and execution for include Office 365, LanDesk Ticketing System, KCS knowledge solution, Bold Chat Live Chat, and mobility management.
Angie's experience includes IT Service Desk, Operational and Strategic management. Angie began her career with the Society in 2005 as the Ohio Patient Service Center Senior Director and later the Director of Planning, Outcomes and Best Practices for the East Central Division of the Society.
Prior to joining the ACS, Angie was an Operations Director Alliance Data Systems and a Senior Manager CheckFree/ iServ Corporation.
Angie has a Bachelor of Arts degree from the Ohio State University, Columbus Ohio. She lives in Central Ohio with her husband, and son, and is active in a local Greyhound Rescue group.
Bill Breil was born and raised in Columbus, Ohio where he got involved in the wrong crowd and so invested time and effort into learning technology and finding out people's stories. These two aspects dovetailed nicely into a career of IT Customer Service that has spanned well over a decade. Currently one of the Supervisors of the IS Support Center at Nationwide Children's Hospital - he has been a member of the Mid-Ohio Chapter of HDI since 2015 and became the VP of Communications in July of 2017. Outside of working hours he spends time with his family, including two wonderful kids who unfortunately share his penchant for bad jokes, and a collection of hobbies that span from woodworking to gaming to writing.
Harrison creates and supports effective and sustainable solutions for technology users of varied backgrounds and applications. Driven by teaching, collaboration, and the creative intersections between technology and its consumers, Harrison is a bit of a career chameleon, having worked in arts management, continuing care, R&D, and higher education. He currently serves as Denison University's IT Service Desk Manager, overseeing the university's technology service, support, and asset management to its nearly 3,000 active users as well as its emeriti and thousands of alumni, alongside an inspiring team of dedicated IT staff and student employees.
Harrison holds bachelor's degrees in chemistry and music performance from Denison University, very much enjoying the current opportunity to put his liberal arts education and experience to good use in the operations side of his alma mater. Outside of work, Harrison can be found composing and performing music, practicing yoga, and engaging in lifelong learning through a number of interests. A native Floridian, Harrison spends the coldest days in Ohio questioning the initial move north.
David Lowe was born and raised in Massachusetts and New Hampshire. After High School he joined the Navy as a Nuclear Reactor Mechanic on submarines. Numerous jobs later, David decided to combine what he was good at (working with people) with a hobby (working with computers) ...and a love affair with support was born.
David currently lives in Columbus and married with 2 wonderful girls. He joined the team at Northwoods 10 years ago and have held every role in the support group. As the Customer Support Center Manager he has specialized in working with highly complex and political customers, building lasting relationships (both business and personal). David have been an HDI member since 2010 and an officer with the Mid-Ohio Chapter since 2015.