Angie Hodges, Manager, Service Desk IT Client Services for the American Cancer Society is focused on IT Service Desk management and meeting ACS users’ needs. She manages support for 6000 users across the country executed by 20 Service Desk Analysts via phone, live chat, and self- service catalog web tickets. She is responsible to integrated support for users and Service Desk staff when new tools and products are introduced. Large scale projects that the Service Desk has provided support planning and execution for include Office 365, LanDesk Ticketing System, KCS knowledge solution, Bold Chat Live Chat, and mobility management.
Angie's experience includes IT Service Desk, Operational and Strategic management. Angie began her career with the Society in 2005 as the Ohio Patient Service Center Senior Director and later the Director of Planning, Outcomes and Best Practices for the East Central Division of the Society.
Prior to joining the ACS, Angie was an Operations Director Alliance Data Systems and a Senior Manager CheckFree/ iServ Corporation.
Angie has a Bachelor of Arts degree from the Ohio State University, Columbus Ohio. She lives in Central Ohio with her husband, and son, and is active in a local Greyhound Rescue group.
Bill Breil was born and raised in Columbus, Ohio where he got involved in the wrong crowd and so invested time and effort into learning technology and finding out people's stories. These two aspects dovetailed nicely into a career of IT Customer Service that has spanned well over a decade. Currently one of the Supervisors of the IS Support Center at Nationwide Children's Hospital - he has been a member of the Mid-Ohio Chapter of HDI since 2015 and became the VP of Communications in July of 2017. Outside of working hours he spends time with his family, including two wonderful kids who unfortunately share his penchant for bad jokes, and a collection of hobbies that span from woodworking to gaming to writing.
Christina lives in Circleville with her husband for 11 years and nephew. She has over 20 years of Customer Service Experience and over 10 years of experience in the IT Help Desk industry. Her career roles throughout the years have ranged from being a Help Desk Specialist to Senior Customer Support Analyst. Currently, she currently works at Columbus State Community College as a Supervisor at IT Support Center. She loves taking photos and plays online games. Now that she has been elected as the VP of Membership to the HDI Mid-Ohio Chapter she hopes share her experiences and learn new ones during her time as an officer.
David Lowe was born and raised in Massachusetts and New Hampshire. After High School he joined the Navy as a Nuclear Reactor Mechanic on submarines. Numerous jobs later, David decided to combine what he was good at (working with people) with a hobby (working with computers) ...and a love affair with support was born.
David currently lives in Columbus and married with 2 wonderful girls. He joined the team at Northwoods 10 years ago and have held every role in the support group. As the Customer Support Center Manager he has specialized in working with highly complex and political customers, building lasting relationships (both business and personal). David have been an HDI member since 2010 and an officer with the Mid-Ohio Chapter since 2015.