Angie Hodges, Manager, Service Desk IT Client Services for the American Cancer Society is focused on IT Service Desk management and meeting ACS users’ needs. She manages support for 6000 users across the country executed by 20 Service Desk Analysts via phone, live chat, and self- service catalog web tickets. She is responsible to integrated support for users and Service Desk staff when new tools and products are introduced. Large scale projects that the Service Desk has provided support planning and execution for include Office 365, LanDesk Ticketing System, KCS knowledge solution, Bold Chat Live Chat, and mobility management.
Angie's experience includes IT Service Desk, Operational and Strategic management. Angie began her career with the Society in 2005 as the Ohio Patient Service Center Senior Director and later the Director of Planning, Outcomes and Best Practices for the East Central Division of the Society.
Prior to joining the ACS, Angie was an Operations Director Alliance Data Systems and a Senior Manager CheckFree/ iServ Corporation.
Angie has a Bachelor of Arts degree from the Ohio State University, Columbus Ohio. She lives in Central Ohio with her husband, and son, and is active in a local Greyhound Rescue group.
