MidOhio HDI - October Chapter Meeting: AI comes to ITSM – Service Desk Apocalypse or Renaissance?

16 Oct 2020
11:30am - 1:00pm EDT

AI comes to ITSM – Service Desk Apocalypse or Renaissance? 

 

On October 18, join us for our Virtual Chapter Meeting from 11:30 to 1pm, Mid Ohio Local Chapter HDI invites Doug Tedder to speak at our meeting.  All are invited to attend.

 

AI comes to ITSM – Service Desk Apocalypse or Renaissance?


We've been seeing signs of the coming of artificial intelligence to ITSM – digital assistants, AI-guided self-help, chatbots, orchestration – for a couple of years now. But in the past year, the promise of AI has become reality. What does this mean for the service desk: is this the apocalypse, or is an opportunity to reinvent the service desk and correct the ITSM sins of the past? In this session, Doug Tedder identifies the opportunities that AI brings to ITSM overall, and the service desk specifically, and what you need to do to exploit the promise of AI technologies.

 

 This session will cover:

  • What AI in ITSM is…and is not

  • What you need to do to get ready for AI

  • The role of the modern service desk agent

  • Leading the ITSM renaissance

 

Speaker Bio:


Doug Tedder
Doug Tedder is the principal of Tedder Consulting LLC, a Service Management and IT Governance consultancy. Doug is a recognized thought leader who is equally adept in interactions from senior leadership to day-to-day practitioners. Doug’s passion is helping and inspiring good IT organizations to become exceptional. His attention to detail, industry knowledge, emotional intelligence, and the ability to “see the big picture” and make it actionable has resulted in a track record of success in transforming IT organizations into valued business leaders.


Doug holds numerous industry certifications in disciplines ranging from ITIL®, COBIT®, Lean IT, DevOps, KCS™, VeriSM™, and Organizational Change Management. Doug was recognized as an “IT Industry Legend” by Cherwell Software in 2016 and named to HDI’s “Top 25 Thought Leaders in Technical and Service Management” for 2018 and 2020.
Doug is an author, blogger, and frequent speaker and contributor at local industry user group meetings, webinars, and national conventions. Doug is a member and former president of itSMF USA, a member of HDI and SIM, a contributing author to VeriSM™, and co-author of the VeriSM™ Pocket Guide. Follow Doug on Twitter (@dougtedder) or visit his website (dougtedder.com).

Ticket Name Sale Ends Price Quantity
Member
16 Oct 2020
Free
Members Only
Member's Guest
16 Oct 2020
Free
Members Only
Non-Member 16 Oct 2020 Free

16 Oct 2020
11:30am - 1:00pm EDT

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